Get in Touch With Us
Got a question about one of our reviews, spotted an error, or want to flag something about a bonus offer? This page explains the best way to reach the Online Casinos team and what you can expect once you do.
The Best Way to Reach Us
Email is the most reliable channel for getting in touch. We read every message that comes in and try to respond within two working days, though enquiries about specific offers or licensing details sometimes take a little longer while we confirm the details with the relevant provider.
To help us route your message quickly, please include a short summary of what it's about in the subject line — for example, "bonus terms query" or "correction on Ignition review". If you're writing about a specific casino listed on the site, mention the name so we can check the current offer against what's published.
What We Can Help With
- Questions about our reviews — If a rating, editorial note, or comparison on the site isn't clear, we're happy to walk through how we arrived at it.
- Corrections — Casino bonuses, wagering requirements and payment options change often. If you've noticed something on the site that no longer matches what a casino is offering, let us know and we'll look into it.
- Bonus and terms clarification — Free spins offers, deposit match percentages and wagering conditions can be confusing. If you want a second opinion on how an offer works before you claim it, ask us — though we'd always recommend reading the casino's own terms and conditions in full before signing up, since those govern the offer, not our summary of it.
- Feedback and suggestions — If there's a topic, state, or type of casino game you'd like us to cover in more depth, we welcome the idea.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, please say so in your message. We can point you toward self-exclusion programs, deposit and time-limit tools, and national support organisations. You don't need to explain your situation in detail — a short note is enough for us to respond with the right resources.
What Happens After You Send a Message
A real person reads every email that arrives — we don't rely on automated replies to stand in for an actual response. Once we've looked into your question, whether that's checking a bonus code, verifying a licensing claim, or reviewing a piece of feedback, we'll follow up directly.
During busier periods, particularly when several casinos update their welcome offers at once, replies may take a few extra days. We appreciate your patience and will always get back to you.
A Note on Accuracy and Independence
We aim to keep offer details, licensing information and terms as current as possible, but online casino promotions — including free spins and deposit match bonuses — change frequently and are ultimately set by the operators themselves, not by us. If you're ever unsure whether a bonus is still live or whether the terms match what's shown on our pages, checking directly with the casino before you deposit is always the safer step.
Our rankings and reviews are independent. Where we may earn a commission from a listed casino, that relationship never determines how an offer is rated or where it appears on the page. Reader feedback — including corrections you send us — genuinely feeds into how we keep the site accurate over time.
If you're researching options outside the mainstream US-licensed market, you may also find our page on non-GamStop casinos useful, though the eligibility rules and consumer protections there differ from state-licensed operators.
Before You Write In
A few quick checks can save time on both sides:
- If your question is about a specific bonus, have the casino name and offer detail to hand.
- If reporting an error, note the page and what you believe should be corrected.
- If asking about eligibility or licensing, remember rules vary by state — let us know which state you're asking about.
- If you're reaching out about a gambling-related concern for yourself or someone else, a short, direct message is all we need to point you toward support services.
Thank you for taking the time to read this far. Whatever the reason for getting in touch, we look forward to hearing from you.